help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 shutting down as soon as it is disconnected from charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2025 10:11 - last edited on ‎02-07-2025 16:40 by Fitbit Moderator

‎02-07-2025 10:11 - last edited on ‎02-07-2025 16:40 by Fitbit Moderator

Please, help!

my Sense 2 shuts down immediately after being unplugged from the charger, even though the battery shows 100%

How can I check if my Sense 2 is still under warranty? It’s really frustrating that it stopped working in less than two years, especially considering the price I paid for it.

Activation date November 2022

 

Moderator edit: clarified subject.

Firmware: 60.20001.210.26

is there any upcoming firmware update to fix this issue?

Thanks.

Best Answer
0 Votes
1 REPLY 1

‎02-07-2025 16:39

‎02-07-2025 16:39

Welcome to the community forums @ITguy2025.

Thank you for providing the details regarding this difficulty with your Sense 2. Sorry to know the inconvenience.

Please, make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

To know about the warranty status, please take a look at the following help article: Fitbit Limited Warranty.

Best Answer
0 Votes