A warm welcome to the forums @Linmar2.
Thank you for providing the information about this difficulty with your Sense 2. Thank you for trying to fix it on your own.
Please give it a try following the steps listed below:
1. Sync the device in the Fitbit app.
- From the Today tab in the Fitbit app, tap Devices.
- Chooose the Sense 2.
- Tap Sync Now.
2. Check for available Firmware updates.
- With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
- Tap the Today Tab > Devices > your device.
- Tap Update (This option only appears if an update is available).
Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.
3. Charge the device:
Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
If these steps don't work:
4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?
5. Changing the clock face via the Fitbit app can sometimes resolve the issue:
- Open the Fitbit app.
- Choose Device Settings.
- Navigate to the clock face options and try selecting a different clock face.
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