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Sense 2 stopped receiving notifications after the update

‎05-04-2026 14:11 - last edited on ‎05-05-2026 05:04 by Fitbit Moderator

‎05-04-2026 14:11 - last edited on ‎05-05-2026 05:04 by Fitbit Moderator

 May 4, 2026 I have done everything I can and still do not receive notifications to watch since the most recent update.  I had put it off because of issues with updates are done.  

Moderator Edit: Clarified subject

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6 REPLIES 6

‎05-04-2026 21:56

‎05-04-2026 21:56

Hi @Triedall - you may have rightly attributed the problem to the Fitbit App update but a few things to check, if not already done.

Pull down on the watch face and turn off all icons to get to normal mode and on the phone make sure it is not on silent or some other option blocking notifications and then make sure it is syncing properly.

This assumes that in the Fitbit App the notification settings and app notifications are all still correct, they may not be.

Author | ch, passion for improvement.

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‎05-05-2026 05:16

In response to Guy_

‎05-05-2026 05:16

Hi there, @Triedall. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense 2 has stopped receiving notifications after the update. I understand your concern, I will do my best to help you with this!

Have you tried what @Guy_ has suggested? To better assist you, please confirm that you've tried all troubleshooting steps provided here (depending of your phone):

Maria | Community Moderator, Fitbit


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‎05-05-2026 06:57

In response to MarreFitbit

‎05-05-2026 06:57

Tried everything.   Bluetooth states it must be connected to an app. I have reinstalled the Fitbit app twice.  Mo Ed the account to Google and Bluetooth does not recognize the app.  Any suggestions? 

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‎05-05-2026 08:40 - edited ‎05-05-2026 08:40

In response to Triedall

‎05-05-2026 08:40 - edited ‎05-05-2026 08:40

@Triedall Thanks for getting back to me and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-05-2026 15:55

‎05-05-2026 15:55

HI There @Triedall this issue has been raised previously with the Support team however is still an issue.  Depending on your global location, the workaround in this thread may help https://community.fitbit.com/t5/Sense-2/Sense-2-notifications-are-not-working/m-p/5825234#M35467

Best of luck

Best Answer

‎05-08-2026 05:13

In response to Guy_

‎05-08-2026 05:13

Thanks done this

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