Sense 2 stopped sync w/phone and APP is a white screen

[KriCro]

My sense 2 is no longer synced to my Samsung Galaxy as of yesterday... And when I try to open the app (which is up to date) on my phone I just get a blank white screen. Anyone else? How do I fix this?? I have so much history saved. I'm going to be really bummed if I lost it all. 

Moderator edit: clarified subject.

[ExAlaskan]

Hi @KriCro - I rebooted my phone and that corrected the issue for me.  Might be worth a try if you have not done that yet.

[KriCro]

Thank you for the response! I found a list of resolution steps and the first one was to "force stop" the app. That did the trick! I was so worried I had lost everything. What a relief. 

[ManuFitbit]

Good to see you participating in the forums @KriCro @ExAlaskan.

Thank you for taking the time to share the details about the difficulty with the phone and Sense 2.

Glad to know that you managed to get it solved. I'm sure that the steps that you tried are going to help other users!

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.