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Sense 2 stopped syncing with iPhone

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‎09-20-2023 20:25 - last edited on ‎09-21-2023 08:15 by Fitbit Moderator

‎09-20-2023 20:25 - last edited on ‎09-21-2023 08:15 by Fitbit Moderator

It's frustrating when you purchase a product that doesn't last as long as expected.  I bought a Charge 5 last year, which only lasted 14 months. Unfortunately, Fitbit didn't honor the unit and only offered me a 35% discount on any Fitbit product. I decided to buy the Sense 2, which was shipped on August 23, 2023. However, recently, the Sense 2 stopped syncing with my iPhone 14. I tried to troubleshoot it by resetting both the phone and the watch multiple times, but nothing worked.  The 4-digit code to enter into the app, was not accepted.   After contacting support, they offered me a 50% discount on a new device or a replacement. As the purchase was recent, I opted for a replacement.

I'm not happy with the quality of products from Fitbit, as I've had two devices fail. It seems like they don't test their products thoroughly before releasing them, and their process for getting devices back online needs improvement.

Disgruntled Customer,

Jim


Moderator Edit: Clarified subject

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‎09-21-2023 08:19 - edited ‎09-21-2023 08:20

‎09-21-2023 08:19 - edited ‎09-21-2023 08:20

Welcome to the community forums, @jpoole007.

Thanks for taking the time to share all these details, and the steps that you've tried on your Fitbit devices. I understand where you're coming from and I'm sorry you've had this situation. This isn't the type of experience that we want our members to go through, and please know feedback like yours will help us to keep improving our products.

While I don't have access to your case, I'd recommend getting back to our Support team in order to receive more information about their resolution.

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