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Sense 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2023 21:49 - last edited on ‎03-06-2023 10:48 by Fitbit Moderator

‎03-05-2023 21:49 - last edited on ‎03-06-2023 10:48 by Fitbit Moderator

I am 82 years old and got a Sense 2 to monitor my health. Within 2 days, the product died. I am in constant touch with the customer support, who are not helpful. This is causing me so much stress and impacting my health negatively. I urge the company to not sell defective products just to make a profit.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎03-05-2023 04:44

‎03-05-2023 04:44

That’s what happened to me! What did you do about it 

Best Answer

‎03-05-2023 07:22

In response to Keshar50

‎03-05-2023 07:22

I have reached out to the Support team. Am awaiting a response. Patiently.Rest assured, I am a major detractor now.

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0 Votes

‎03-06-2023 10:55

In response to Suresh_pissay

‎03-06-2023 10:55

Hi there, @Suresh_pissay. @Keshar50 Welcome on board.

 

Thanks for bringing this to our attention. I understand how you're feeling and I'm sorry for the experience that you've had with your Sense 2. Please know your feedback is truly appreciated.

 

I went ahead to check your details and because both of you have a case created with our Support team, my best advice is to keep an open communication with them. They have specialized tools that will allow them to further investigate and help you out. I hope we can get you back on track soon!

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0 Votes