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Sense 2 stuck on a red X

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‎08-12-2023 10:26 - last edited on ‎08-14-2023 12:04 by Fitbit Moderator

‎08-12-2023 10:26 - last edited on ‎08-14-2023 12:04 by Fitbit Moderator

I hold the button to start for 10 seconds and the FitBit logo appears. Then the screen flashes in blue/black and a big red X appears on the screen and the clock turs OFF. What to do?? 


Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-12-2023 12:45

‎08-12-2023 12:45

Hi - I just reported the exact same problem to the online chat person and after trying to connect (unsuccessfully) with the Fitbit app, she helped me submit a ticket for a replacement. No real explanation but it seems like it must be a known problem they're working on.

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‎08-12-2023 19:03

In response to Andy0531

‎08-12-2023 19:03

Hi @Ellinorbe  @Andy0531 - you can always try charging and a second restart. Also a restart with the phone's Bluetooth off.

Author | ch, passion for improvement.

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