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Sense 2 stuck on "connected" screen after attempting upgrade following after factory reset

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‎04-29-2023 04:17 - last edited on ‎05-17-2023 10:45 by Fitbit Moderator

‎04-29-2023 04:17 - last edited on ‎05-17-2023 10:45 by Fitbit Moderator

I am trying to set up my sense 2 following a factory reset and it is now stuck on "connected" screen after attempting upgrade. Can not get it off that screen and it is invisible to my phone....Help! 

 

 

Moderator edit: format. 

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‎04-29-2023 05:04

‎04-29-2023 05:04

I sorted it with a hard reset

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1 REPLY 1

‎04-29-2023 05:04

‎04-29-2023 05:04

I sorted it with a hard reset

Best Answer