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Sense 2 text notification says link sent but does not open app on phone

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‎03-28-2024 08:33 - last edited on ‎03-29-2024 11:43 by Fitbit Moderator

‎03-28-2024 08:33 - last edited on ‎03-29-2024 11:43 by Fitbit Moderator

I've had my Sense 2 for about a week.  I have an Samsung Galaxy 24+.  My Sense 2 receives notifications but I cannot see them on my phone when I click "open" from my watch.  When I open the message, I get an alert that says "Link Sent".  Where is this link sent to?  Nothing ever opens on my phone, which is disappointing considering the amount of money I paid for this device.  Why can't I see these notifications from my apps? Why even have notifications on the device if it won't open ALL of them?  I've restarted the device AND my phone, work in settings on the Fitbit app AND my phone, and even went through all notification settings and everything is turned on like recommended from previous discussions and videos. Very unhappy with this product and will likely return it and get a better device if there is not a surefire solution to this. Very misleading advertising on this product. 

 

Moderator edit: clarified content.

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‎03-29-2024 11:42

‎03-29-2024 11:42

Hi @BHoupe16. Welcome to the community forums.

Thank you for taking the time to share all this information regarding this inconvenience with your Sense 2, the attempts in order to fix it.

I apologize for this experience and appreciate your feedback as it'll help us to keep working on our devices, as well as improve the experience with them.

Please, turn on the preview messages in your message settings on your phone, not the app. 

In addition, confirm that you have followed all the points listed here: How do I get notifications from my phone on my Fitbit device?

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