Sense 2 turns on only when plugged to charger

[Kareem_M]

Hi Fitbit support team,

Need your help here. My Fitbit sense is starting only when i plugged into charged and turn of when i removed the charge cable. I went through few articles and did reset, updated and performed few trouble shooting steps, but still didn't help. It was good before, not sure what is happening all of sudden. 

Google/Fitbit support, Please help here, i have invested 1 months salary to buy this. Kindly please help.

Thank you

Kareem

Moderator Edit: Clarified subject

[pnyk67]

My sense surprisingly turned n yesterday. It has been plugged into the charge for over a week. I put it on, but when it asks me to do a check in, and I selected EDA scan the screen went blank and would not turn in again, it’s back on the charger.

Good thing I bought a different watch, but do miss the sense due to familiarity. I’ve had no issues with my Apple Watch to this point, but it’s only been a couple of weeks
Peter Nykilchuk

[LoriSky]

The watch does not respond when I double tap the screen or side button when off screen. 

It also does not appear to sync with my phone when off the charger but after on the charger and I syncing, it appears to update my steps but not my sleep. I hope knowing the additional functionality I have and don't have is helpful in resolving my issues. 

Tracking my sleep is just as important to me as steps plus knowing what time it is.

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I am extremely frustrated and have started looking at other options including a ring tracker and buying a normal watch.  I really just want this fixed and not spend more time and money. 

[Guy_]

Thanks @LoriSky for the additional information.

In your Quick Settings what is shown immediately you put it on charge and it has started, 100%, 0% or an increasing charge as it is charging? And dies it get hot when charging?

What lead up to this happening ?

It obviously can't be used off charge, and as yet no known resolution, so not much use to you.

It doesn't seem to be a firmware issue in your case, as the factory reset and new version has the same problem which indicates more a watch fault which can be replaced if still under warranty.

[LoriSky]

Initially the battery is typically in the 80's. This time it was 82%. I checked it a minute later and it was 100%. No, it never gets hot.

Events leading up to this, the display would last less than a day and eventually degraded to a few hours a day and now to immediately disappearing after being removed from the original charger.  This was over a period of 2-3 weeks.  No physical or water damage occurred. I purchased it on December 22, 2022. Not sure how long the warranty is good for however I do still have the receipt.