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Sense 2 unable to complete AFIB tracking

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‎11-08-2023 18:53 - last edited on ‎11-09-2023 10:05 by Fitbit Moderator

‎11-08-2023 18:53 - last edited on ‎11-09-2023 10:05 by Fitbit Moderator

Hello- I just got a Sense 2 and was prompted to allow AFIB tracking.  However, the "next" button is grayed out. I live in the USA, over 22, and my firmware is 60.20001.184.52. Not sure what to do here.

 

Thanks!

 

 

Moderator edit: edited title to clarity

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1 BEST ANSWER

Accepted Solutions

‎11-09-2023 10:05

‎11-09-2023 10:05

Hi, @cormamin Welcome to the Fitbit Community.

Thanks for letting me know about this situation with the ECG app Afib tracking. Can you respond and complete the following, please?

- When was the last time you received the ECG report?
- Have you changed your phone in the last few months?
- With their Fitbit device nearby, from the Today tab in the Fitbit app, tap their profile picture then device picture, tap Gallery then Apps.
- In the apps list, tap ECG after Uninstall
- Follow the same steps to Install the app again
- Restart your Sense 2

I wish you success after these steps.

View best answer in original post

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0 Votes
1 REPLY 1

‎11-09-2023 10:05

‎11-09-2023 10:05

Hi, @cormamin Welcome to the Fitbit Community.

Thanks for letting me know about this situation with the ECG app Afib tracking. Can you respond and complete the following, please?

- When was the last time you received the ECG report?
- Have you changed your phone in the last few months?
- With their Fitbit device nearby, from the Today tab in the Fitbit app, tap their profile picture then device picture, tap Gallery then Apps.
- In the apps list, tap ECG after Uninstall
- Follow the same steps to Install the app again
- Restart your Sense 2

I wish you success after these steps.

Best Answer
0 Votes