Sense 2 update fail

[cadence3198]

I set up a new Sense 2. During setup, an update was installed, no problems. Once the Sense was completely set up and working fine, the Fitbit app said there was an update available. This update fails repeatedly. I have tried all the fixes multiple times - watch is connected to wifi, watch is close to router, watch restarted, watch was removed from Fitbit account and Bluetooth and then reinstalled, Fitbit app removed and reinstalled, phone (Samsung) restarted, and so on. The phone displays the update about 2/3 finished, then goes to a screen displaying a checkmark, which seemed positive. But the Fitbit app displays "Couldn't update. Something went wrong. Try updating your device again." Any suggestions?

[MaCrisGBFitbit]

Hi @cadence3198 !  Welcome to our community forums!

I'm sorry to hear that your Sense 2 is unable to complete the update.  I appreciate all the steps you have tried. 

Since you've already tried several steps to resolve this issue by updating via Wi-Fi, I'd like to suggest you try doing it via Bluetooth. You can find the steps in the article below:  Why can't I update my Fitbit device? 

[cadence3198]

Tried it. This time during setup, when it asked to update, the update failed. It gets about 2/3 of the way through.

[MaCrisGBFitbit · Accepted solution]

Hello @cadence3198 ! Thank you for your reply. 

Since the provided steps didn't seem to work for your specific situation I can recommend you to contact our Support team since they have more tools that might be helpful for your case.

[cadence3198]

Just wanted to post an update. The Support Team was able to verify that the watch was up to date and that the app's "update available" notification is a glitch which is being worked on. Thank you for your help!