Sense 2 will not start unless plugged in

[Stellose]

Hi Fitbit support team,

Need your help here. My Fitbit sense is starting only when i plugged in to charg and turn of when i remove the charge cable. I went through few articles and did reset, updated and performed few trouble shooting steps, but still didn't help. It was good before, not sure what is happening

Please help here

Thank you

Stella

[MarioSFitbit]

Hi @Stellose and welcome to the forums. 

Thank you for your message! I'm sorry to hear that your Sense 2 is not starting unless plugged in. 

I am grateful for the troubleshooting steps you tried. 

Please verify all the advice detailed here: Why isn't my Fitbit device's battery charging?

[Stellose]

Thanks for the feedback. I must say if it's plugged in,it shows 100% battery so not sure if the issue is with the charging.. 

Please advice. 

[MarioSFitbit]

Hi @Stellose and thank you for your message! 

This usually means that the charge is being sent to the battery, but it is not being properly stored.

Since you have performed all the suggested manipulations, the only thing left is contacting support, as they have more tools in order to find your options. 

To do so, please fill the required information in the following link: Contact Us.