06-15-2025
00:11
- last edited on
06-16-2025
12:02
by
AndreaFitbit
06-15-2025
00:11
- last edited on
06-16-2025
12:02
by
AndreaFitbit
Hello,
we have two sense 2 which are 1 y 6 m old. Both have the same problem like many other users here, which make the sense not usable anymore. I tried to do the factory reset and than the latest update, but the battery is still drained after few hours but mostly it shutdown before and the death X mark appears.
It concerns me that in the other posts it always is said to discuss this topic further privately and that there is still no open information how to solve it, the problem is more than 2 months old...
Hope that the watch can be repaired because we still have the 2 year warranty and we want a full repair or exchange.
Best regards
Moderator Edit: Clarified subject.
Answered! Go to the Best Answer.
06-16-2025 12:01 - edited 06-16-2025 12:05
06-16-2025 12:01 - edited 06-16-2025 12:05
Welcome to the Fitbit Community, @F.Knoth. I'm sorry to hear that your Sense 2 battery drains fast and shows a red x on the screen. Thank you for mentioning that you tried a factory reset and the latest update. I'll be happy to assist.
06-16-2025 12:01 - edited 06-16-2025 12:05
06-16-2025 12:01 - edited 06-16-2025 12:05
Welcome to the Fitbit Community, @F.Knoth. I'm sorry to hear that your Sense 2 battery drains fast and shows a red x on the screen. Thank you for mentioning that you tried a factory reset and the latest update. I'll be happy to assist.