Sense 2 won't connect to phone's Bluetooth

[Carcar131]

Sense 2

How come so hard to connect to my phone by Bluetooth?

Really regret to get this watch!

Moderator Edit: Clarified subject

[nerB]

Try starting again from start. Accept ALL permission requests. Does it connect and sync?

[Guy_]

Hi @Carcar131 - if you updated to the latest firmware it can be one of the issues. See Sense 2 Firmware Update 194.61

If not try logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there is no device other than your phone running the Fitbit App.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

[Carcar131]

Done all of that yesterday abd gotthe connect and sync after several hours.

Then today, same issue, Bluetooth never connected

Tired of restart and all those procedure.

Bluetooth is not that complicated

[Guy_]

Thanks @Carcar131 - you don't say which version firmware you are using, in the Fitbit App click profile photo=> device photo to check.

[Carcar131]

3.8651031

[Carcar131]

184.52

But now cannot link the watch to the app

How to update?

[Guy_]

Thanks @Carcar131 - that's a good firmware, do not update, given the problems others experienced with the update, just ignore the message.

If you can't sync after doing the previous steps you can try removing the watch Bluetooth entries from the phone and the watch from the app.

Then repeat the logout/login, followed by click profile photo and "+ Set up a Device" to add the watch back to the app and setup Bluetooth again and sync.

If that doesn't work or you have further sync problems it's possible the watch has an issue and may need to be replaced where you bought it under warranty.

For more information you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.