Sense 2 won't pair

[Tuns]

Moderator Edit: Clarified subject

[Guy_]

Hi @Tuns - please try holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

Then logout of the Fitbit App, remove any Bluetooth entries you find for this watch on the phone and restart the phone.

Login and on the device page (Connected to) add more devices (or setup a device), select your watch and replace.

If you get the same message please chat via the Fitbit App, Help & support section, Contact Customer support for them to investigate, if it is a replacement watch, something obviously went wrong. (For a new watch get a refund as this should not happen)

[Tuns]

Issue still persists

[Guy_]

@Tuns - You can always chat via the Fitbit App, Help & support section, Contact Customer support and tell them what you did so far.