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Sense 2 won't receive notifications from iPhone

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‎03-17-2023 19:03 - last edited on ‎03-19-2023 13:39 by Fitbit Moderator

‎03-17-2023 19:03 - last edited on ‎03-19-2023 13:39 by Fitbit Moderator

Hi!! I just upgraded from the Versa 2 to the Sense 2 and am having the issue of texts not coming through as well. I’ve restarted everything, sunc the watch to my phone, made sure DND and sleep mode weren’t on as well as all the steps in these threads. Being these threads are older is there something new I could try that might be going on?

 

Moderator Edit: Clarified subject

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‎03-19-2023 13:44 - last edited on ‎03-30-2024 12:59 by Fitbit Moderator

‎03-19-2023 13:44 - last edited on ‎03-30-2024 12:59 by Fitbit Moderator

Welcome to the forums, @Clcoleman94.

I've moved your post to the Sense 2 board so we can keep the forums organized. Thanks for the details provided and the steps tried on your own. I'm sorry this is happening and just to confirm, have you made sure to set the Show Previews as Always or When Unlocked. Keep in mind the notifications won't go through your watch if this setting is set to Never.

Additionally, even though you've tried some steps, please make sure to exhaust the troubleshooting described here.

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