Sense 2 won't reconnect to iPhone after factory reset

[AlastairWalsh]

After a few weeks of use with my Sense 2, I decided to conduct a factory reset in order to fix some problems I was having with my Sense 2 watch.  I am running the most recent software for the Fitbit app and when I attempt to connect it to my iPhone my iPhone finds the Sense 2 watch but the watch does not give me the 4 digit code that is needed.  Instead I am left with the Fitbit app timing out and the sense 2 watch stuck on the screen asking me to download the Fitbit app.  Anyone else have a similar problem after conducting a factory reset to fix problems?

[Guy_ · Accepted solution]

Hi @AlastairWalsh  - try the following

• Logout of the app
• Remove the Sense 2 from the phones Bluetooth
• Restart the phone and watch
• Login again to the app
• Click profile photo
• "+ Set up a device"

If this doesn't work try reinstalling the app and repeat the process.

[AlastairWalsh]

Guy,

Thank you so much for the tip. It worked!

David