Sense 2 won't stay connected to my phone's Bluetooth

[Lite1975]

Sense 2 will not sync unless I turn off Bluetooth and turn it back on. Must do that everyone I try to sync. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Lite1975 - this is a known issue related to the firmware update.

A factory reset and complete a new install and setup could the resolution but check the link first.

[MarreFitbit]

Hi there, @Lite1975. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. @Guy_ Thanks for your help!

In addition to the steps you've tried so far, please attempt the following:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.