02-04-2023
09:30
- last edited on
02-05-2023
12:10
by
LizzyFitbit
02-04-2023
09:30
- last edited on
02-05-2023
12:10
by
LizzyFitbit
Why won’t my iPhone sync to my sense2?
keeps freezing
very frustrating since I just purchased this smart watch. Worked for two weeks now it keeps freezing on my iPhone app
Moderator Edit: Clarified subject
02-05-2023
12:09
- last edited on
12-27-2023
06:04
by
MarreFitbit
02-05-2023
12:09
- last edited on
12-27-2023
06:04
by
MarreFitbit
Welcome to the forums, @Sense2Yoga.
Thanks for bringing this to our attention. I understand how frustrating this has been and I'm sorry for this inconvenience. Just to confirm, by freezing do you mean the syncing process doesn't complete? Or is the screen of your watch or Fitbit app unresponsive while syncing?
In the meantime, I'd recommend the following steps:
02-17-2023 23:43
02-17-2023 23:43
This also keeps happening to me, surely I shouldn't have to unpair it every day and go through set up new device every day. It's like it won't let anything else connect to my phone via Bluetooth so it stops my sense 2 syncing. It's very annoying. I only bought it last week. Neve had this issue with my inspire 2.
02-20-2023
15:56
- last edited on
12-27-2023
06:05
by
MarreFitbit
02-20-2023
15:56
- last edited on
12-27-2023
06:05
by
MarreFitbit
Hi there, @Scotty122.
Thanks for joining this thread as well as your efforts while troubleshooting your watch. I understand your point of view as this troubleshooting isn't something you should be doing on daily basis. To look into this, may I know the model and OS version of your phone? What is the error message displayed when trying to sync? Do you have other Bluetooth connections nearby that might be interfering with the process?