Sense 2 won't sync with my phone

[Markyj32]

I cannot sync my Sense 2 with my phone.  I have tried all troubleshooting suggestions but nothing works. 

Re-installed app and wont let me login to my account.  I am at a loss.

Moderator Edit: Clarified subject

[lcwhite]

same issue, started earlier today.

[MarreFitbit · Accepted solution]

Hi there, @Markyj32 @lcwhite. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out.

In addition to the steps you've done, please try the following:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[SunsetRunner]

Try force stopping the app…