Sense 2 won't track my SpO2 data

[Kenneth85]

• Hi my sence 2 keeps not recording o2 at night and when I attempt to open the o2 app part the page
  
  

Update: Keeps freezing 

Moderator Edit: Clarified subject

[Guy_]

HI @Kenneth85 - SpO2 is less instantaneous than other values as the results have to be calculated but it would seem there is also a glitch in the app.

To clear it, logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop then restart the watch and phone.

[ManuFitbit]

Hi @Kenneth85. Welcome to the Community Forums.

Thanks for letting us know about this inconvenience with your Sense 2.

Thanks @Guy_ for your accurate information. 

Fitbit SpO2 app is automatically added for users in select countries. Make sure your device is running the latest version. For more information on updating your tracker, see How do I update my Fitbit device? For more information on the availability of Fitbit SpO2, see fitbit.com.

If you removed the SpO2 app from your device, reinstall it in the Fitbit app on your phone:

1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Gallery     Apps tab.
3. In the list of apps, tap SpO2 > Install > Install.

You should be able to see your SpO2 trends in the Health Metrics tile in the Fitbit app on your phone. To get SpO2 information, you need to: 

1. Wear your device for at least a full day, including to sleep at night.
2. In the morning, open the Fitbit app and tap the Health Metrics tile.
3. Swipe up to find the Oxygen Saturation (SpO2) tile.

If you still don't receive your SpO2 information, please follow the steps listed here below: 

1. Verify if your Fitbit profile has the correct location and time zone.
2. Open the Fitbit app, tap your profile icon > Sense 2 > Apps > SpO2.
3. Make sure all the permissions are enabled.
4. Restart your tracker to refresh its performance.
5. Tap Today at the bottom of the Fitbit app and pull down on the screen to force a manual sync.
6. Wear your tracker slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.

[TheBobbimarie]

It worked fine until the last app update. Stopped tracking O2 5/24/23

[Guy_]

Hi @TheBobbimarie  h you may need to restart the watch after the update by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Also logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone too.

[Barbwire]

Yes mine stopped around same time