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Sense 2 won't turn on

‎06-17-2025 11:36 - last edited on ‎06-18-2025 06:29 by Fitbit Moderator

‎06-17-2025 11:36 - last edited on ‎06-18-2025 06:29 by Fitbit Moderator

My Fitbit sense 2 will not turn on even while charging and still won’t turn on when I hold the side button for 10 seconds

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎06-18-2025 06:33

‎06-18-2025 06:33

Hi there, @Geraline65. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense 2 is still not turning on. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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