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Sense 2 won't turn on

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‎03-16-2026 15:23 - last edited on ‎03-17-2026 04:32 by Fitbit Moderator

‎03-16-2026 15:23 - last edited on ‎03-17-2026 04:32 by Fitbit Moderator

I usted my Fitbit sence 2 days ago and received the notification of low battery, I left my Fitbit chatging and now I want to used it and it doesn’t turn on, I can feel the vibration but the app doesn’t connect with the watch and the screen doesn’t turn on, it’s need like 10min and still the logo haven’t show up like it use to. What is happening

Moderator Edit: Clarified subject

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‎03-17-2026 04:35

‎03-17-2026 04:35

Hi there, @Lauranunezs12. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense 2 is not responding. I understand your concern, we are here to help you!

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. 

Thanks in advance. 

Maria | Community Moderator, Fitbit


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