Sense 2 won't turn on

[SimonOz]

Hi,

My Son's sense 2 won't switch on at all, I have tried a different charger, a different plug. I have tried the hard reboot etc... and no luck at all, no vibration, no logo. it just wont switch on and it's only 3 years old. Any suggestions please.

Thanks, Simon

Moderator Edit: Clarified subject

[Guy_]

Hi @SimonOz - sorry but you tried the necessary steps and it seems it is broken, possibly due to a shock or getting wet at some point after the seals failed. It may have had warning signs of odd behaviour before dying?

[MarreFitbit]

Hi there, @SimonOz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your son's Sense 2 is not turning on. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

@Guy_ Thank you so much for your contribution. 

[SimonOz]

Thanks Guy and you might just be right, we were fishing on the weekend and he did get wet from a few waves while casting.. it stopped after that. It must be as I have tried every possible way to fault find. Appreciate the response!

Simon

[SimonOz]

Thank you,

Support have been amazing.. GREAT service and really professional.

Simon

[MarreFitbit]

@SimonOz I'm glad to hear that our Support Team was able to help you. We look forward to getting you back on track soon. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!