Sense 2 won't update sleep and stress scores

[MB757]

Purchased a Sense 2 about a month ago, the app on my phone shows the sleep score, but the watch will not show the score for the stress score or the sleep score until I restart the watch. I have uninstalled and installed the app on my phone twice and reset the watch to factory specs but still won't update the scores until I restart the watch. Reading through the forum, it looks like this issue has been discussed, but never seems to have a fix for the issue. Any idea why they don't have a fix for it?

[ManuFitbit]

Good to see you around @MB757.

I'm sorry to read the inconvenience regarding your Sense 2. Thank you for trying to fix it and for the details provided.

I've been informed that you already contacted the Customer Support team and they are giving you assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your inbox.

[MB757]

I received one email and they wanted screen shots of the issue and haven't heard back since. It seems like a software issue, they don't seem interested in fixing near term. It's a known issue, please fix the issue,this is my third fitbit, they can't seem to fix all the features in each one that I've had, I don't understand how there's an issue with each version that they can't seem to fix. My original sense never had this issue why the sense 2 does is beyond me.

[ManuFitbit]

@MB757 Welcome back to the community.

Thank you for the response.

Seems like they are in contact with you through the email. I'm sure that you will receive information again in the next hours. Please, keep in contact with them, keep an eye on your inbox.

[MB757]

I've replied to the email that your support sent and a week later they have yet to reply, your support and customer service sucks. The problem persists and no help or resolution. Can I send this watch back for a refund? 

[ManuFitbit]

Sad to know the situation that you are experiencing @MB757.

Thank you for responding.

You can receive the refund within 45 days after the purchase. Please, as they already have your information recorded and in order to get the refund, I'd ask you to contact them one more time. 

[MB757]

Why won't the team that's supposed to be working on this issue contact me? This should be on Fitbit not me to resolve, I didn't make this watch. 

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I did as asked and contact the help desk, they thought that it may have been an issue with the watch and sent out a new (refurbished) watch to fix the issue. I thought that was fair and gave it a shot. The new watch came I set it up and updated the watch, sleep score came up and I thought all was well. The watch this morning is still having the same issue and when asked that they either repair or refund they said the watch is currently beyond the 45 days. If you look at the original date on this thread you will see that it was started on september 24th, the watch was bought on august 16th the issue was reported when the watch was 44 or 45 days old, now it's over and they won't do anything to help. The person "Kenneth" that I just got off the chat with said there was nothing they can do, WTH. This is very disappointing and I thought better of FITBIT, my phone is a Pixel so you would think that would interface with the watch. It seems to be a know issue, the people that they have on their upper tier won't return my emails nor contact me about this issue so they must not have a fix for it. Very disapointed in this product and the way they are responding to this issue. My original Sense (original was replaced as I cracked the face) was a better watch than the Sense 2, buyer be ware. 

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I did as requested and they are telling me it's over the time even though the problem was reported before the 45 days.