Sense - Battery is only lasting 2 hours

[Sally808]

I have a Fitbit sense 2 that is charging but the battery only lasts 2 hours and it is dead.  When I attempt to turn on the screen turned the same colour as Fitbit logo, then turns black with a big Red Cross then dies again.   My Fitbit app states it’s still charged.  I charge it up again, which last 2 hours then it’s flat as a pancake again.   This morning I I updated it while charging to see if that helps.   I’ve cleaned the back and charging cable with alcohol swab.   I have had my watch since 2023, I look after it really well, never dropped it, never got it wet.   Any help gravely received, I love my Fitbit, I’m gutted it’s not working properly.

Moderator eidt: Clarified Subject

[MarioSFitbit]

Hi @Sally808 and welcome to the forums. 

Thank you for your message. I'm sorry to hear about your Sense 2 not holding a charge. 

Could you verify that your phone's operating system is properly updated?

• For more information, refer to Check & update your Android version or Update your iPhone or iPad.

Please check as well these advice: Tips to extend your Fitbit device's battery life.

Finally, please confirm if you already restarted your Sense 2: How do I restart my Fitbit device?

[Sally808]

Hi, thank you for replying to my query. Yes, I have completed all of those
steps and my Fitbit still isn't working properly.
Kind regards
Sally

[MarioSFitbit]

Hi @Sally808 and welcome back to the forums. 

I appreciate your reply and I'm sorry to hear that the issue still remains, despite the steps you've tried. Thank you for your efforts. 

Please let me suggest you contact support, since they have more tools to find your options. 

To do so, please follow the link and choose in step 3 the contact method that suits you best. Contact us.