07-08-2024
22:44
- last edited on
07-09-2024
06:39
by
CrisVillaFitbit
07-08-2024
22:44
- last edited on
07-09-2024
06:39
by
CrisVillaFitbit
Updated Fitbit app 7/3. Sense started not holding charge. Only lasts about 5-6 hours. Also started doing funky things like saying I should sleep with my watch on when I had it on, getting stuck on a screen etc. Did a hard restart no change. Restarted via Settings on watch. No change. Changed clock face. Seems to hold the charge for about 12 hours. But now it will not read my heart rate.
Can you back out of an update?
Moderator edit: edited title to clarity.
Answered! Go to the Best Answer.
07-09-2024 06:41
07-09-2024 06:41
Welcome to the Fitbit Community, @Loukee0926.
Thanks for letting me know your situation in regards to the battery of your Sense.
I recommend you to follow the tips on this article, I'm positive they will help you with your Sense's battery short life, let me know how it goes once you've followed them.
07-09-2024 06:41
07-09-2024 06:41
Welcome to the Fitbit Community, @Loukee0926.
Thanks for letting me know your situation in regards to the battery of your Sense.
I recommend you to follow the tips on this article, I'm positive they will help you with your Sense's battery short life, let me know how it goes once you've followed them.
07-09-2024 22:51
07-09-2024 22:51
Thanks Chris. I had already turned off everything, dimmed the screen etc with no effectBefore the update all these settings were active and working fine. Now no heart rate data, face freezes, steps seem off etc. I think I will contact customer service.