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Sense stays inactive and cannot synchrosized

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‎01-30-2026 07:30 - last edited on ‎01-30-2026 13:42 by Fitbit Moderator

‎01-30-2026 07:30 - last edited on ‎01-30-2026 13:42 by Fitbit Moderator

I charged the Sense 20 to 100 %, as usual. When done, I got a list of languages to close from  I ticket Dutch, of course since I am Dutch.

Then I got the fitbit logo with instructions to go to the app. So I did. Turns out watch stays inactive and cannot synchrosized...

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎01-30-2026 11:37

‎01-30-2026 11:37

Hi @Alkie - did you try to set-up the watch in the app, which will link it and sync.

Author | ch, passion for improvement.

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‎01-30-2026 13:55 - edited ‎01-30-2026 13:56

In response to Guy_

‎01-30-2026 13:55 - edited ‎01-30-2026 13:56

Hi @Alkie. Good to see you participating in the community. 

Thank you for sharing with us the inquiry regarding the Sense. 

In addition to the suggestion provided by our friend @Guy_, and if the device is not syncing yet, please take a look at the following help article:

Why can't I set up my Fitbit device?

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‎02-03-2026 07:59

In response to ManuFitbit

‎02-03-2026 07:59

Hey guys, thank you both for your advice, unfortunately none of it helped me to get the darn watch work again...😥

I have no clue how to move from here...  other than asking anyone who knows how to start up any electronic device to tackle the issue...

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‎02-07-2026 17:02

In response to Alkie

‎02-07-2026 17:02

Thanks for the response @Alkie. 

I am sorry to hear that the issue had not been resolved by the time of your last post. If you are still experiencing this situation, I kindly ask you to contact our Support Team, as they have the specialized tools to best assist you. Thank you very much for your understanding.

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