Sense won't stay connected to my phone's Bluetooth

[Rhib27]

As the title suggests, I have seen previous threads about this issue but not actually come across a resolution.

Have a new sense 2 since 27th May, and an iphone 12 mini and it is regularly disconnecting from bluetooth and thus I am missing important phonecalls because I am now relying on my watch to vibrate.

The watch doesn't get turned off, the phone doesn't get turned off... I don't see why this problem keeps occurring? 

Hopefully a resolution can be found!

Moderator Edit: Clarified subject

[Guy_]

Hi @Rhib27 - do you have another Fitbit watch, if so turn that off and remove the Bluetooth entries for it from your phone. See also How do I get notifications from my phone on my Fitbit device? 

[MarreFitbit]

Hi there, @Rhib27. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

In addition to the steps provided by @Guy_, please try the following in the order listed:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up Sense 2.
• If there is no connection, restart your Sense 2.
• Set up notifications again. 
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.