Sense 2 - Auto shutdown but up when being charge

[VivienTeo]

For the past week, my Sense2 is acting bit weird as battery seems to drain off fast. Past 2 days, just auto shutdown. But if being charged, battery is like 30 or 40+ %. Still can charge. Is it problem with the Fitbit app or problem with my watch? 

Moderator edit: subject for clarity

[MarioSFitbit]

Hi @VivienTeo and welcome to the forums. 

Thank you for your message. I'm sorry to hear that the battery of your Sense 2 is draining fast. 

Please verify if the operating system of your phone is up-to-date. For more information, refer to Check & update your Android version or Update your iPhone or iPad.

Take a look into the advice detailed in the following help article: Tips to extend your Fitbit device's battery life.

Please confirm if you tried the restart procedure explained here: How do I restart my Fitbit device?

[VivienTeo]

Hi,

Phone is Android 15. Sense 2 is 220.31

Sense 2 auto shutdown, when charge, it will start up n battery 87%

Can check whether it is the app problem? Or can revert to older version of the app?

Thanks!

[MarioSFitbit]

Hi @VivienTeo and welcome back to the forums. 

Thank you for your message. I'm sorry to hear that the issue still remains. 

I also appreciate the information provided. 

About the older version of the app, it can't be reverted. 

Since you have performed all the recommended steps, please let me suggest contacting support, because they have the proper tools in order to find your options. To do so, please fill the required information in the following link: Contact Us.