help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense2, can't view notifications without using the button.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2026 12:18 - last edited on ‎02-02-2026 06:42 by Fitbit Moderator

‎02-01-2026 12:18 - last edited on ‎02-02-2026 06:42 by Fitbit Moderator

I just updated to a sense 2 after a versa 2 and am used to seeing notifications without touching my watch.   How do I do that on the sense 2? Nothing pops up onto the screen,  except calls,  without pushing the button. 

TIA!.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎02-01-2026 13:22

‎02-01-2026 13:22

Hi @Jellen00 - this is one of the known faults with the original firmware.

Wait till you receive a notification of s firmware update or do a factory reset to move to a later version, which may have other problems and might still not be as slick as the Versa 2.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-02-2026 06:37

In response to Guy_

‎02-02-2026 06:37

Hi @Jellen00! Welcome to our community forums!

I'm sorry to hear that your notifications don't pop up on your Sense 2 screen. 

It is important to verify the requirements below, as failure to meet any of them may cause problems with receiving notifications:

  1. Are notifications enabled on your Sense 2? Swipe down from the top of the screen and tap the quick settings icon. Make sure Do Not Disturb and Sleep modes are turned off.
  2. Does your phone have Do Not Disturb disabled?
  3. Is your phone up to date? 
  4. Do you have your app allowed to run in the background?
  5. Please confirm that Power Saver is not enabled on your phone as this feature disables Bluetooth. Phone Settings / Battery / Power Saving Mode
  6. Make sure your phone receives notifications when it's locked. On your phone, tap Settings / Apps & Notifications / Notifications / Notifications on Lock Screen.
  7. To receive app notifications, make sure they're delivered to your phone. On your phone, tap Settings / Apps & Notifications / Notifications and look for Recently Sent.       

Once you verified the requirements please restart your Sense 2 by pressing and hold the button until the Fitbit logo appears on the screen. 

Best Answer