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Shipping Issues

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‎10-26-2023 14:40 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

‎10-26-2023 14:40 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

Hi all. Wondering if anyone is having shipping issues when ordering off the website? I ordered a Sense 2 after my Versa 2 screen went green. Ordered Sunday October 22nd, chose overnight shipping. According to the website, the carrier has yet to pick it up. Support won't cancel the order and issue a refund because once the label is printed its "shipped". Chat support offered no indication of when it will actually ship.

How long is it taking for people to get their products?

Thanks.

Best Answer
1 REPLY 1

‎10-26-2023 17:21

‎10-26-2023 17:21

Hi @GBear87 - fitbit have a 45 day refund policy, maybe not until you receive it.

Author | ch, passion for improvement.

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