Short battery life on my Sense 2

[antoniaredigan]

I got this for a gift in march an early Mother’s Day gift, tried keeping it, but it loses battery life, stops data  even when it’s charged. Won’t answer calls, battery life 6 hours. 
trying to send it back it was 260. 00 I want my son’s money back. 

[EstuardoFitbit]

Hello there @antoniaredigan, welcome to the Community. 

I'm sorry to read you are having this inconvenience with the Sense 2.

In order to improve the battery life of your device and before you take the step out of our team, please make sure that you've followed the steps provided in this article. 

[antoniaredigan]

I sent it back, I’m suppose to get a refurbished one, I hope it works better. I feel like this fit bit was a problem for alit of people. Not sure a refurbished one will be any better

[EstuardoFitbit]

Thanks @antoniaredigan, for letting me know that! 

I hope the replacement device does not cause any other issue with you. 

In any case, I'll be around if you need any sort of help or assistance. 

Have a good one! 

[antoniaredigan]

I just got my new refurbished sense 2, I cannot get the sense 2 to stay on wrist calls, I set it up, and it worked for one day, now it says it’s paired but it won’t connect

[antoniaredigan]

Why won’t my new refurbished sense 2 sync to my Bluetooth and stay sync. 

[EstuardoFitbit]

Hey there @antoniaredigan, 

I'm sorry you are having this issue with your replacement Sense 2.

I noticed that you have a case open with our support team. They will be taking care of your situation from here on as there isn't any other advice I could provide here.

Please keep an open line of communication with them to get the issue resolved as soon as possible.

[antoniaredigan]

That was from the first one, they never did get back to me