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Should display turn on when a notification arrives on my Sense 2?

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‎01-29-2025 02:37 - last edited on ‎01-29-2025 09:43 by Fitbit Moderator

‎01-29-2025 02:37 - last edited on ‎01-29-2025 09:43 by Fitbit Moderator

Re my new ssnse2 . I have spent days including 2 calls with Fitbit support trying to fix the issue that notifications don’t show on screen, but they are there if I check. All settings are correct and checked by the support team . Then after delving again I read that the sense2 isn’t ment to display, only vibrate and then you are meant to check watch for the notification.This is meant to save battery life etc. so now I don’t know what is true , support didn’t seem to know this . So does anyone with current model Sense2 using with an iPhone get onscreen displays for text WhatsApp etc as they come in ….or do you have to ‘turn your wrist ‘ to activate the on screen notification?

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-29-2025 09:41

‎01-29-2025 09:41

HI @Sjgee Welcome to  the Fitbit Community! It's great to have you here!

Let me clarify your question. I'm sorry to hear  about your experience with our support team.

In effect, when a notification is received on your Fitbit device, the display won't turn on. You need to turn your wrist in order to turn on the display to check it.

Note: You need also to set Screen Wake to Button & motion in order to turn on the screen with a wrist turn.

I hope this information will be helpful. Have a great day!

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‎01-29-2025 10:20

In response to DavidFitbit

‎01-29-2025 10:20

Thank you for clarifying. Then can please put it to the relevant Fitbit team that the community is not at all happy with this change from the earlier Fitbit smart watches that displayed the message live on screen. Even though it may make the battery last a little longer. Fitbit are losing customers to Apple over this very issue .
Can you confirm whether or not there are any plans to issue an update that will revert this issue to the previous user friendly/ intuitive display.


Sent from my iPhone
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‎02-05-2025 07:19

In response to Sjgee

‎02-05-2025 07:19

Hello @Sjgee. Thank you for your response.

We are constantly working to improve Google and Fitbit products and services, and I appreciate your suggestion. This could be a potential idea to propose. The best place to make your voice heard is the product feedback board.

By the way, it seems that a similar suggestion has been submitted. So you can add your comments and vote for this suggestion

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