06-18-2025 08:12
06-18-2025 08:12
I have a Sense 2 and am a premium member - the very first thing i do every morning is sync my sleefitbit and check my sleep score and sleeping heart rate. This morning those 2 fields were missing. I restarted my watch, restarted my phone and synched again - still missing. I uninstalled the app and reinstalled, logged out and back in, restarted both phone and watch and it is still missing. I checked the forum and saw this was an issue a couple years ago but never saw if it was resolved. I followed the instructions to log out, force stop, restart phone and log back in and those 2 fields are still missing.
As an aside, i have also noticed recently, that when i walk or jog outside, the map no longer appears in the workout.
I have ensured my app is up to date and usually uninstalling/reinstalling fixes sync issues but if features have been REMOVED, i'd hope we would be told since these features are the reasons i have this app/watch
Please advise if anyone has any ideas if this is a permanent change or if maybe there is something going on.
thank you in advance!
06-18-2025 08:20 - edited 06-18-2025 08:25
06-18-2025 08:20 - edited 06-18-2025 08:25
I am attaching 2 screen shots showing yesterday's sleep stats and today's sleep stats showing the difference in the two
06-19-2025 02:45
06-19-2025 02:45
UPDATE 19 Jun 2025- it appears to be resolved. I didn't do anything additional outside of all I did yesterday but today my sleep score and sleeping heart rate appeared.
Strange little glitch in the matrix I guess but it appears to be ok now.
However, the map still doesn't appear from my walk yesterday and it's frustrating that I don't have that feature anymore. It's so helpful to have a map. I guess I'll keep using other GPS apps for that.