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Sleep data not syncing on Sense 2

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‎02-28-2024 02:56 - last edited on ‎02-28-2024 11:06 by Fitbit Moderator

‎02-28-2024 02:56 - last edited on ‎02-28-2024 11:06 by Fitbit Moderator

For some reason my watch randomly stopped syncing sleep data at one point. after fixing it it will now only sync my sleep data if I sync the watch first thing in the morning right after I wake up, if I wait the data seemingly disappears. I never had this problem for the first almost year that I’ve had it. Is this normal? How do I fix this? I have a sense 2 and I am using an iPhone 14

 

Moderator edit: clarified subject.

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‎02-28-2024 11:04 - edited ‎02-28-2024 11:04

‎02-28-2024 11:04 - edited ‎02-28-2024 11:04

Welcome to the forums @Gumby1027.

Thank you for sharing the inquiry regarding sleep. 

Please make sure to use the latest version of the Fitbit app. 

In addition, confirm that your smartwatch is using the latest version of the firmware.

In the meantime, please follow the steps listed here below:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the issue is still happening
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