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Steps disappeared from Sense 2 device

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‎08-23-2023 22:05

‎08-23-2023 22:05

Steps were tracked on device. Had over 9,000. I look at my device and the number has reset to 500.

Assume syncing will help. Sync sense 2 to app through the phone (I’ve had phone for over 3 years.) Data syncs as 500 plus steps.
I do all the trouble shooting that won’t jeopardize the steps data, just in case they are still stored on device.

Thank you!

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‎08-26-2023 17:40

‎08-26-2023 17:40

Has anyone had their Sense 2 lose data for an entire day. Data completely disappeared after charging Sense.  Sync with APP also shows incorrect data.

Are those days data gone forever?

What caused it & will it happen again? 

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‎08-26-2023 19:22 - edited ‎08-26-2023 19:24

In response to Ixchel_b3

‎08-26-2023 19:22 - edited ‎08-26-2023 19:24

Hi @Ixchel_b3 - charging shouldn't do that but if you do a Shutdown before syncing you may lose data.

You could always try a restart in case something went wrong, holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start shouldn't lose data.

Author | ch, passion for improvement.

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