Stress Management Score

[SRB00]

My stress management score has disappeared again, it was only fixed a couple of weeks ago. Anyone else having problems?

[JuanFitbit]

@SRB00 , A warm welcome to the Community! Thank you for your message. 

Please on your phone go to settings> apps > Fitbit App and clear cache. 
Restart the phone afterwards (off/on) 

When the phone is back on, log in into the app and try to load the stress management score again. 

[SRB00]

Many thanks for your response, which I've just picked up as the stress management score did return the following day. My steps and heart rate are not recording now.  Please can you help?

[JuanFitbit]

@SRB00 , Thank you for your reply! I'm glad to read that the stress management score is back again. 

Regarding the steps and heart rate, do you see any readings on the Sense 2? Do you see the steps and heart rate in the Sense 2 but not in the app after syncing?
The more information you can provide, the better the Community can check your case and provide further assistance. 

[SRB00]

Hi, thanks for getting back - no,v the tracker was blank too. After uninstalling/reinstalling the app, resetting the tracker etc most of the data has returned with the exception of the stress management score.

[JuanFitbit]

@SRB00 .  Thank you for your reply! 

In a few days we are going to release a new app update. 
After updating the app, please let us know if the issue with the Stress management score still persists. 

[SRB00]

Thank you, I will do. Fingers crossed!