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Struggling to get a refund from Fitbit

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‎10-08-2024 01:09

‎10-08-2024 01:09

Fitbit have become increasingly obstructive in my request for a refund. I haven’t even received the device I have paid for, and they don’t seem willing to help me.
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‎10-16-2024 07:34

‎10-16-2024 07:34

Welcome to the community, @Alistair2117.

Thanks for sharing these details. This isn't the type of experience that we want you to have, and I'm sorry that you've gone through this. Your feedback is truly appreciated and please know that we'll keep working to prevent this from happening in the future.

To help you out, I need additional information from you that would best be shared privately. For this reason, I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

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