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Tiles not updating on Sense 2

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I must say my first Fitbit experience is not going well. First of all, the tiles are not updating. I removed the timer tile and added the YouTube music tile. I synced the watch to the app. And it didn't update. I gave it a few minutes and waited and it didn't update. So I went in and removed all but two tiles and synced and all the tiles are still there that were originally there. So how do you get the tiles to update on these watches? This is becoming very frustrating. I spoke with a customer representative through chat yesterday and they recommended to do a factory reset on the watch. I did that this morning and had to go through all the settings again and nothing changed. The tiles are still not updating. And oh yeah I have the Fitbit pay app on the watch and not Google wallet. How do I get that on there?

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