Today tile on Sense 2 don't show stats over 1000

[SIK1968]

In the Today tile the step count is not showing steps over 1000 steps. The last digit is missing. When I have steps like 4500 it shows 450 only. Is it just on my clock or on all?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @SIK1968.

Thanks for bringing this to our attention. I'm sorry this is happening and to look into this, may I know if this happen when opening the Today app? Or is the issue on the clock face? If so, what is the name of that clock face and please try using a different one to see if it helps. For instructions to change the clock face, see this help article.

If by any chance the issue persists, take a picture of your watch and attach it to your reply.

[SIK1968]

Thanks for the replay! It's not a clock face problem. As you see in the attached picture, on the Today tile, the steps missing a digit. It shows 250 steps but it should be 2500 steps. A little glitch in the UI. 

[LizzyFitbit]

Hi there, @SIK1968.

Thanks for sharing the picture and confirming the issue is with the Today tile. I've gone ahead and escalated this issue to our team so they can identify a solution as soon as possible. I'll keep you updated as soon as I have more information. In the meantime, please keep syncing your Sense 2 so the rest of your details can stay updated.

[SIK1968]

I hope they fix it! It is actually the same with Calories Burn on the same Today tile, it doesn't show over 1000 there to. 

[LizzyFitbit]

Hi there, @SIK1968.

Thanks for clarifying this also happens with other stats. Our team will work on this matter and as mentioned before, I'll update this thread with more details as soon as I receive them from our team. Have a good one!