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Track activity and excercising

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‎10-04-2023 14:24

‎10-04-2023 14:24

The Fitbit Sense 2 does not track fitness accurately. I had an ionic which worked wonderfully for fitness tracking. The Sense 2 is horrid. The Sense 2 does not measure heartrate well, doesn't track calories burned well, doesn't track floors well, and doesn't measure heart rate well.
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‎10-07-2023 10:41

‎10-07-2023 10:41

Welcome to the forums @j.armenio.

Thank you for sharing the details regarding the issue with your Sense 2.

If the heart rate hasn't been detected, the device couldn't track the other tools correctly.

I recommend that you try restarting the device by pressing the button for 10 seconds until you see the Fitbit logo on the screen.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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