Unable to pair Sense 2 on-wrist phone calls

[IANM54]

All going pretty well except I cannot get Sense 2 Calls to pair with my phone. It just keeps buffering and eventually gives up. The phone is an iPhone 13 Pro and is well in range.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @IANM54.

I've moved your post to the Sense 2 board as this will help us to keep the forums organized. Thanks for the details provided and before anything else, let me clarify that the Sense 2 Controls or Calls might be listed as Not Connected in the Bluetooth list and that's expected as it'll connect automatically as soon as you receive a phone call.

On the other hand, if you're still having issues, let me recommend the following steps:

1. Forget your watch from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Check if the Fitbit app is updated and reboot your phone.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile picture > Sense 2 > On-Wrist Calls and follow the on-screen instructions.

[IANM54 · Accepted solution]

Thank you
I have taken the watch back to John Lewis from where I bought it.
The technician who looked at the problem added an update to my phone and I think it has fixed it. I will see how I get on over the next few days.
Regards

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @IANM54.

You're welcome, and thanks to you for those extra steps. I'm glad you received help and I hope everything starts working well with your Sense 2.

By the way, I'd like to invite you to visit our Health & Wellness board where you can connect with other community members and share your experience with them. Have a good day!