Unstable Sense 2

[Con_Mitro]

Hi Support Team,

I purchased my Fitbit a month or so ago, and I’ve had regular issues with connectivity. At least once every couple of days, I need to reset my Sense 2, as it refuses to connect to my iPhone. I’ve completed troubleshooting on the phone side (Re-installed app, reset Bluetooth, removed and tried to re-add Sense 2 to the Fitbit App), but the only thing that works is resetting the watch. When I reset it, it will do an initial reset - then show a red X, then reset again, and finally it will work and re-connect to my phone. This is extremely annoying and not what I expect from Fitbit (especially as this is a premium watch). I rely on the connectivity for things such as phone alerts, as I need to be able to know if calls come in during the night (as I have a parent who is in care, and I need to be able to answer the phone is there is an emergency). It also plainly frustrating when I’m trying to sync my stats, cannot, and have to sit through a watch reset. Can you assist please? Thanks for your time.

[LokeAa]

Hi @Con_Mitro , this is a community for Fitbit users, not a support team. It seems like you have performed all troubleshooting steps. If you have not already done so, you should contact customer suport.  This link takes you to the US support page, but if you live elsewhere, you find a drop down list in the bottom right corner of the page.