help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on unless it's connected to an electrical outlet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2025 14:13 - last edited on ‎08-27-2025 16:50 by Fitbit Moderator

‎08-27-2025 14:13 - last edited on ‎08-27-2025 16:50 by Fitbit Moderator

My Versa 2 wouldn't turn on so I thought the battery had died. I plugged it into an electrical outlet and it opened up. It still had battery life so that wasn't the issue. I took it off the charger and was able to scroll through it and use it but once it went into sleep mode, and shortly afterwards it again wouldn't turn on. It only turns on for awhile after I plug it into an electrical outlet. I tried resetting it but that didn't help so then I tried a factory reset and that didn't help either. Don't know what to try now.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎08-27-2025 17:01

‎08-27-2025 17:01

It’s nice to see you around the Community Forums @sherD! It would be my pleasure to help you with your Versa 2, which only works when plugged into a power outlet.

Thank you for your efforts to resolve the issue. We want you to get you back on track as quickly as possible.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue your device is experiencing. Make sure you follow each step.

I'll be around.

Best Answer
0 Votes

‎08-27-2025 18:41

In response to DaniFitbit

‎08-27-2025 18:41

Thank you for wanting to help me but those solutions don't address my issue. I can charge the Fitbit. My problem is that once it's charged and no longer connected to a power source, it won't turn on. It only turns on when it's connected to a power source.

Best Answer
0 Votes

‎08-28-2025 15:26

In response to sherD

‎08-28-2025 15:26

Welcome back to our forums! 

Although your device is charging normally, I strongly recommend you try the recommendations listed here. Those may resolve the issue that occurs when unplugging your device from the power source.

If the problem persists, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Best Answer
0 Votes