Weather location won't edit Sense 2

[chrissygunter70]

I've seen hundreds of posts regarding this and the weather settings don't work. Cannot edit the settings. No restart, not uninstall/ reinstall. None of it. No sync, Location permissions, nothing! Not signing out and signing back in...It's a glitch and they won't fix it. 

Moderator edit: clarified subject.

[MaCrisGBFitbit]

Hello @chrissygunter70!  Welcome to our community forums!

Thank you for letting us know that your Weather app is not working. 

To solve this inconvenience follow the steps below: 

1. Keep in mind that many apps require internet access and your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. 
2. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data and.
3. If you see a caution icon   next to the app in the My Apps tab, check the following permissions on your phone, location services must be turned on for the Fitbit app.
4. Your Sense 2 must be connected to WiFi. For more information, see How do I connect my Fitbit watch to Wi-Fi?

[chrissygunter70]

Read the post.  I've tried all of that. 

[MaCrisGBFitbit]

Hi @chrissygunter70!  Welcome back. 

Thank you for trying the troubleshooting steps and for the information provided.

Since you have tried all the suggested steps, let me ask you to contact Customer support .

[Rge]

What I’ve found out is that if you open the Weather tile on your Sense 2, then open the Weather app on your phone, then enter the city name , it will populate the city.

Crazy  but it works!

[chrissygunter70]

Thank you. Oddly enough, I lost my watch on Thanksgiving traveling. Lol.  Replaced it the next day with a versa!