Where and how can I change my Sense 2 charger and wrist band in Rome?

[raminomrani]

Hi, My name is Ramin. I have a Sense 2 smartwatch. one of the pins of the magnet charger has been broken and fallen off the charger. Also the wrist band is broken apart and I have to change that too. Where can I change these in Rome, Italy? I don't know if I still have a warranty or not.

Thank you for your help and attention

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @raminomrani  - if it is indeed a Sense 2 it is under warranty as the watch was only available from September 2022.

If you bought it from a shop go there for replacement parts under warranty, if not you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

In addition you can buy straps and charge cables online.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @raminomrani. Thank you for sharing your Sense 2 accessories query.

If you're located in Rome you can contact our Support Team but if you're only visiting this city you can check at one authorized retailler.

Thank you for your advise @Guy_. 

[raminomrani]

Thank you

[AndreaFitbit]

Thanks for getting back to us @raminomrani. 

You're very welcome. 

Have a nice day.