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purchased a Sense 2 but it says the app is not available

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‎09-29-2022 10:09 - last edited on ‎09-29-2022 18:20 by Fitbit Moderator

‎09-29-2022 10:09 - last edited on ‎09-29-2022 18:20 by Fitbit Moderator

I have just purchased a Sense 2 but it says the app is not available.  Can you confirm that this will be available soon.

 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎09-29-2022 18:18

‎09-29-2022 18:18

@yrigby I am sorry for this situation. Fitbit has not given developers any information about how to get our apps ready for the new Sense 2 and Versa 4. I will definitely make sure it is available once I know how to make it work on these new watches!

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‎09-29-2022 18:56

‎09-29-2022 18:56

@yrigby wrote:

I have just purchased a Sense 2 but it says the app is not available.  Can you confirm that this will be available soon.

 

Moderator edit:  updated subject for clarity

"the app" is not available.  Do you mean the FItbit app on your phone?  Android or iPhone?  They should both be available.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-29-2022 20:26

In response to JohnnyRow

‎09-29-2022 20:26

What @JohnnyRow says, however it depends on the version of your OS that has to be minimum Android 8 or iOS 14.0.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
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‎09-30-2022 00:32

In response to Tnoff

‎09-30-2022 00:32

Thank you. One of the reasons I bought the 2 was to have your app. Hopefully it will be available soon as Fitbit are promoting the new 2 quite heavily.

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