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Sense 2 factory reset not doing anything

‎04-08-2025 05:45 - last edited on ‎04-08-2025 19:55 by Fitbit Moderator

‎04-08-2025 05:45 - last edited on ‎04-08-2025 19:55 by Fitbit Moderator

hi! I've seen some posts of people having the same issue, but for me, I can't get the factory reset to do anything! at first it was just the battery dying in less than 24 hours, and now this! I cannot afford a new one even with the discount code I was so graciously given by support, and I use my fitbit to track my bad heart. I would like to know when my heart rate spikes to 160+ just from going from one side of the house to the other or while I'm doing something as simple as showering!

I can't post videos here but I also posted about this on x, and the videos are in my post.
https://x.com/Tyre_4770/status/1909587444380340704



is there ANYTHING I can do to fix it or am I SOL?

 

Moderator edit: clarified subject.

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‎04-08-2025 19:54

‎04-08-2025 19:54

Hi @Tyre_4770. Welcome to the community forums. 

Thank you for taking the time to share this information with me and for trying to fix the issue on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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